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Frequently Asked Questions
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General
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Banking & Finance
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What is Desible.ai?
Desible.ai is an AI-powered Voice Agent platform that helps businesses automate customer conversations across voice, WhatsApp, SMS, and email. Our AI agents handle everything from lead qualification to customer support with human-like natural conversations.
How does Desible.ai handle multiple channels?
Our AI agents are omnichannel by design. They can handle conversations across voice calls, WhatsApp, SMS, email, and web chat seamlessly. Customers can switch channels mid-conversation without losing context.
Is my data secure?
Yes, we prioritize data security with enterprise-grade encryption and compliance with industry standards like GDPR, SOC2, and the Information Technology Act, 2000 (India). All data is encrypted in transit and at rest.
Can Desible.ai integrate with my existing tools?
Absolutely. We offer robust integrations with major CRMs (Salesforce, HubSpot, Zoho), helpdesk software, core banking systems, policy management systems, and custom APIs. Our integration team ensures smooth data flow.
Do you provide analytics?
Yes, our platform provides detailed analytics and insights into customer interactions, agent performance, conversation outcomes, intent classification, sentiment analysis, and operational efficiency metrics.
Can I try Desible.ai before committing?
We offer pilot programs and demos so you can experience the value of our AI voice agents firsthand. Book a demo to see how Desible.ai can transform your customer conversations.