Voice-Based KYC Verification for Insurance
The Challenge
KYC queues slow down issuance and create compliance risk.
But here is the real problem:
Manual verification windows are limited.
As a result:
Customers wait and drop off before completion.
Data capture is inconsistent.
As a result:
Audit trails are patchy and rework increases.
The Approach
We automated the verification workflow end-to-end.
Most customers can verify in under 3 minutes when guided.
Recording + transcript storage satisfies audit without extra steps.
We needed a solution that could:
24/7 verification availability.
Consistent prompts that meet compliance and privacy requirements.
The Solution
A compliant voice KYC lane.
Identity Confirmation
Captures DOB, policy refs, and OTP verification where allowed.
Document Reminders
Guides customers to upload or share missing proofs.
Audit-Ready Logs
Stores recordings and transcripts with consent markers.
The Impact
Compliance teams saw:
41%
faster end-to-end KYC completion.
29%
drop in repeat verification calls.
Result? KYC in minutes, not days.
Always-on verification keeps policies moving.
