Intelligent Buyer–Seller Matchmaking at Scale
A leading enterprise real estate marketplace processes millions of buyer enquiries daily across regions and property categories. As enquiry volumes scaled, ensuring timely engagement and accurately matching buyers with the right sellers became a critical challenge directly impacting conversion rates, customer experience, and operational efficiency.
Desible.ai partnered with the platform to introduce an AI-led voice engagement layer that automated lead qualification and enabled real-time buyer–seller matchmaking, delivering enterprise-grade reliability and measurable business outcomes.
The Challenge
Delayed Lead Engagement
Buyers often experienced delays before being connected to relevant sellers, reducing intent and interest.
Inefficient Matching
Sales teams spent time manually screening enquiries, leading to inconsistent buyer–seller alignment.
Lead Leakage
A portion of high-value enquiries failed to convert into conversations, impacting ROI on marketing spend.
Limited Operational Visibility
Lack of real-time insight into lead quality, engagement status, and conversion performance.
The objective was to simplify and standardize buyer–seller matchmaking while ensuring speed, accuracy, and operational transparency at scale.
The Solution
Desible.ai deployed a 24/7 AI Voice Agent designed to function as an intelligent matchmaking layer between buyers and sellers. Key capabilities included:
Instant Lead Engagement
Buyers are contacted within seconds of enquiry submission, across multiple languages.
Intelligent Qualification
Structured capture of buyer intent, including budget, property preferences, location, timeline, and urgency.
Real-Time Matchmaking
High-intent buyers are directly connected to the most relevant available sellers using parallel routing logic.
Automated Continuity
Missed interactions are followed up automatically via voice, SMS, and WhatsApp, including appointment scheduling.
CRM Integration
All conversations, outcomes, and intent signals are synced in real time to enterprise CRM systems for actionable insights.
The Outcome
By leveraging Desible.ai's AI Voice Agent, the enterprise marketplace was able to:
Simplify and accelerate buyer–seller matchmaking
Improve conversion efficiency through intent-based routing
Enhance seller productivity by prioritizing high-quality conversations
Achieve operational scale without increasing human resources
"Desible.ai simplified our buyer–seller engagement process significantly. Buyers are now matched directly with the right sellers, without delays or unnecessary handoffs. This has improved customer experience, increased sales efficiency, and given us better visibility and control across the funnel."
Enterprise Marketplace
Desible.ai enables enterprise platforms to automate large-scale, compliant, human-like voice interactions, driving faster conversions and measurable business outcomes.
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