Privacy Policy

Foreword

At Desible.ai, we are committed to protecting your personal data and respecting your privacy. Our AI-powered voice automation platform handles sensitive customer interactions, and we take this responsibility seriously. This policy explains our data collection, processing, retention, and protection practices to ensure transparency and compliance with applicable data protection laws.

Background

This Privacy Policy outlines how Desible.ai and its affiliates manage personal information (“you”, “your”, or “data subject”). We collect and process personal data in accordance with applicable privacy and data protection regulations, including the Information Technology Act, 2000 (India), and, where applicable, GDPR (EU) and CCPA (US).

Services Provided by Desible.ai

Desible.ai is a Voice AI platform that enables businesses— especially in the BFSI and enterprise sectors—to automate human-like voice conversations for customer engagement, lead generation, and service automation.

• AI-based voice calling and response automation
• Speech analytics and conversation intelligence
• Multilingual and vernacular voice experiences
• Integration with enterprise CRMs and call systems

What Data Do We Collect?

Depending on your interaction with our website or platform, we may collect the following data:

Personal Identification Information

• Full name
• Email address
• Business contact number
• Company name and designation

We do not collect or process any sensitive personal information unless explicitly authorized by the user or client organization.

How Do We Collect Your Data?

We collect and process your data when you:

• Register on our website or request a demo
• Subscribe to newsletters or marketing materials
• Use our platform for voice automation services
• Participate in feedback or support interactions

We may also receive limited data indirectly through authorized business partners or clients who use our services to contact their customers, in compliance with their privacy policies.

How Will We Use Your Data?

Desible.ai collects your data to:

• Manage user accounts and authentication
• Provide customer support and resolve technical issues
• Send service-related notifications and alerts
• Communicate updates, new features, and product announcements
• Ensure compliance with applicable laws and industry regulations

Marketing

With your consent, we may send you updates about our products, case studies, or upcoming features. You can opt out of marketing communications at any time by emailing us.

Your Data Protection Rights

You have the following rights under applicable data protection laws:

• Right to Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data under specific conditions
• Right to Restrict Processing: Request limitation on how your data is processed
• Right to Object: Object to processing for marketing or automated decision-making
• Right to Data Portability: Request transfer of your data to another organization

Requests can be made via email to our Data Protection Officer. We will respond within 30 days.

Data Protection Officer (DPO)

• Name: Ayush Jain
• Email: ayush@desible.ai

Responsibilities:

• Ensure compliance with global data protection laws
• Conduct privacy audits and impact assessments
• Maintain Records of Processing Activities (RoPA)
• Educate staff on data protection best practices
• Act as the primary point of contact for data subjects and regulatory authorities

Consent Management

Obtaining Consent

We collect data only after obtaining explicit, informed consent for specific purposes.

Modification of Consent

Users may update or modify consent preferences at any time by contacting us at ayush@desible.ai.

Withdrawal of Consent

Users can withdraw consent at any time. Withdrawal will not affect processing conducted before withdrawal.

Children's Privacy

Desible.ai services are not directed at children under 18 years of age. We do not knowingly collect or store children's personal data. If discovered, such data will be securely deleted.

Cookies and Tracking

Our website uses limited session-based cookies to maintain user login sessions. We do not use tracking cookies or third-party analytics scripts for behavioral profiling.

Links to Other Websites

Our website may contain links to third-party sites. Desible.ai is not responsible for their privacy practices, and users are advised to read each site's privacy policy.

Data Breach Notification and Incident Response

Desible.ai has an established incident response and data breach management policy. In case of a breach involving personal data, we will:

• Immediately assess and contain the incident
• Notify affected individuals and relevant authorities (if required by law)
• Take corrective measures to prevent future occurrences

Enforcement and Compliance

All employees, contractors, and partners of Desible.ai must comply with this Privacy Policy. Non-compliance may result in disciplinary action and/or termination of contracts.

Periodic compliance reviews will be conducted by our Information Security Officer and DPO.

Monitoring and Review

Desible.ai employs monitoring technologies to ensure adherence to privacy and data security practices. The CEO/CTO will conduct periodic self-assessments to verify policy compliance and risk mitigation.

Special Circumstances and Exceptions

Any exceptions to this policy require explicit written approval from Desible.ai’s CEO or CTO.

Contact Us

For privacy-related questions, complaints, or requests, please contact:

• support@desible.ai